Frequently Asked Questions

 

Where is F.T.Russell & Co based?
We are a proudly owned and operated Australian firm. We operate in Melbourne and Perth, Australia

How do you work?
Our service is by appointments only, you simply email us and an F.T.Russell & Co. representative will contact you to make arrangements.

How are the garments made?
Each of your garments is hand made by our tailors and shirtmakers.  A paper pattern is created especially for you and kept on file should you want to purchase another garment.

Why engage F.T.Russell & Co?
Our passion for quality is the backbone of everything we do. Our philosophy is to source and provide our customers the very best there is in tailoring from the materials that we use to our service.

How long does it take to get my order?
Your garments require approximately eight (8) weeks from the first consultation to completion.

Do you do suits for weddings?
Yes, we do suits for weddings and other special occasions. Please allow extra time for weddings, just for peace of mind.

What fabrics do you use?
We only use authentic English, Scottish, Italian and Swiss cloth. We are very passionate about this and will not compromise and cheapen the quality by sourcing cloth from Asia.

Will my fabric be exactly the same as the image or the swatch?
From time to time the colour of the fabric can vary from piece to piece. Please see our terms and conditions for full details.

Do you make dinner suits?
Yes, we sure do.

What else do you offer?
We offer suits, jackets, shirts – business, causal, dinner shirts, waistcoats, overcoats, dinner suits. To compliment this we have a full range of accessories to complete your look.

Can I order an individual garment rather than a full suit?
Absolutely! You have the choice to order as many garments as you want.

I am very large/small/odd shape can you make garments for me?
Of course! That is what we specialise it.

 What if my question is not listed here?
If you have a question that isn’t answered here please send us an email to info@ftrussell.com.au and we will be happy to help.